Return Policy

Online Purchases

No cash refund. exchange only.

Exchange within 3 working days from date of purchase

All items must be in original packaging, that it was procured in and should not have been opened or utilized.

Defective Goods

Subject to section 56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if you have received a product from us and it is found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at 061 054 0529 within ten (10) days of purchase and we will gladly assist in providing you with a refund, replacement or store credit.

Please note that the product has to be in the original condition that it was procured in and should not have been opened or utilized.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorised alterations to the product; and
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.